ITS: Voicemail
Access the Startup Guide for Call Pilot
Use the appropriate startup guide below for instructions on initializing a new voice mailbox or changing settings for an existing one (If you are taking over someone's phone, call the Help Desk at X3275 to reset the Call Pilot password).
If you experience problems setting up your new password, hang up after the first two attempts to avoid locking up your mailbox. Hang up and try again. If you still need assistance or your mailbox is locked up, please call the CCAC ServiceDesk at X8700. Click on the appropriate Startup Guide for your location.
Allegheny, Office of College Services, South: Start Up Instructions
Boyce Campus: Start Up Instructions
North Campus: Start Up Instructions
Need to Access Your Voice Mail?
Campus |
|
| Voicemail Extension |
|
|
| Dial-in from home/ remote location |
Allegheny Campus |
|
| 2000 |
|
|
| 412.237.3144, ext 2000 |
Boyce Campus |
|
| 4000 |
|
|
| 412.371.8658, ext 4000 |
Office of College Services |
|
| 2000 |
|
|
| 412.237.3144, ext 2000 |
North Campus |
|
| 5000 |
|
|
| 412.369.3604, ext 5000 |
South Campus |
|
| 2000 |
|
|
| 412.469.6350, ext 2000 |
West Hills |
|
| 981 |
|
|
| Your 10 digit number plus ** |
Voice Mail User Guides
Access our instructions to view all the features of the voice mail system and instructions for its use:
- Call Pilot Quick Reference Guide (Print two-sided for a handy reference)
- Call Pilot Complete User's Guide All Campuses
- Voice Mail Instructions for West Hills
Voicemail for Faculty with Shared Phones
Faculty who share a phone in their office will continue to use the primary line to publish to their students and colleagues. They will each have a separate voice mailbox (the mailbox for the primary line will be assigned to one faculty member and the other faculty member(s) will be assigned a different voice mailbox number. When callers reach voicemail, an auto-attendant will direct callers to press 1 for the first faculty member or press 2 for the second faculty member. A new phone will be installed in the office which accommodates these multiple voice mailboxes.
For instructions on how to activate the voicemail, see the StartUp Instructions for your campus listed above.
For instructions on how to use the New Phone in your office, refer to Telephone Model 3904 Instructions.
Reporting a Voicemail Problem
Problems associated with phones and voice mail systems should be directed to the CCAC ServiceDesk at 412.237.8700, or by emailing help@servicedesk.ccac.edu.