Community College of Allegheny County (CCAC)

Community College of Allegheny County

ITS: Voicemail

Call Pilot

Use the appropriate startup guide below for instructions on initializing a new voice mailbox or changing settings for an existing one (If you are taking over someone's phone, call the Help Desk at X8700 to reset the password).

If you experience problems setting up your new password, hang up after the first two attempts to avoid locking up your mailbox. Hang up and try again. If you still need assistance or your mailbox is locked up, please call the CCAC ServiceDesk at X8700. Click on the appropriate Startup Guide for your location.

Startup Guides

Need to Access Your Call Pilot Voice Mail?

Campus

      

 

      

 

Voicemail Extension

      

 

      

 

      

 

Dial-in from home/ remote location

Allegheny Campus

      

 

      

 

2000

      

 

      

 

      

 

412.237.3144, ext 2000

Boyce Campus

      

 

      

 

4000

      

 

      

 

      

 

412.371.8658, ext 4000

Office of College  Services

      

 

      

 

2000

      

 

      

 

      

 

412.237.3144, ext 2000

North Campus

      

 

      

 

5000

      

 

      

 

      

 

412.369.3604, ext 5000

South Campus

      

 

      

 

2000

      

 

      

 

      

 

412.469.6350, ext 2000

West Hills

      

 

      

 

981

      

 

      

 

      

 

Your 10 digit number plus **

Voice Mail User Guides

Access our instructions to view all the features of the voice mail system and instructions for its use:


IP Phones (KLI Science Center, Allegheny Campus)

Need to Access Your IP Voicemail?

  • To access voicemail from your phone: Press the Envelope/Messages button OR dial the internal extension 7200.
    • You will hear “Enter your PIN, followed by #.”
    • At the prompt, enter your PIN (Your initial PIN: 1234), then press the #  key.
  • To access voicemail from another extension: Press the Envelope/Messages button OR dial the internal extension 7200, then *.
    • You will hear “Enter your ID, followed by #.”
    • Enter your extension number then press the # key.
    • You will hear Enter your PIN, followed by #.”
    • Enter your PIN, then press the # key.
  • To access voicemail from outside the campus: Dial the external number 412-237-4545, then *.
    • You will hear “Enter your ID, followed by #.”
    • Enter your extension number then press the #  key.
    • You will hear Enter your PIN, followed by #.”
    • Enter your PIN,  then press the #  key. 


IP Phones: User's Guide (in Moodle)

  • IP Phone User's Guide (KLI Science Center, Allegheny Campus)
  •  


    Voicemail for Faculty with Shared Phones

    Faculty who share a phone in their office will continue to use the primary line to publish to their students and colleagues. They will each have a separate voice mailbox (the mailbox for the primary line will be assigned to one faculty member and the other faculty member(s) will be assigned a different voice mailbox number. When callers reach voicemail, an auto-attendant will direct callers to press 1 for the first faculty member or press 2 for the second faculty member. A new phone will be installed in the office which accommodates these multiple voice mailboxes.

    For instructions on how to activate the voicemail, see the StartUp Instructions for your campus listed above. 

    For instructions on how to use the New Phone in your office, refer to Telephone Model 3904 Instructions.

    Reporting a Voicemail Problem

    Problems associated with phones and voice mail systems should be directed to the CCAC ServiceDesk at 412.237.8700, or by emailing help@servicedesk.ccac.edu