The ITS ServiceDesk will provide support for the technology categories listed below. If you are using a technology product not included here, we may make a "best effort" to answer questions but cannot commit to full resolution or fulfilling your request. Click a link below to jump to each section.
|Classroom||College Laptops||Computer Hardware|
|CCAC Applications||Datatel Colleague||Media Services|
Best Effort: If we are not busy with other callers, we may attempt to provide information for a customer who is calling about unsupported items. We will do a basic search or provide information on software for which that we are knowledgeable. Please understand this is only a best effort and we cannot guarantee results.
Blackboard for Online Learning and Technology-Supported Courses, which is supported for Internet Explorer, Firefox and Safari (see the minimum requirements page below for specific supported versions). Third-party products include Safe Assignment, Respondus Lockdown Browser, Learning Objects Wikis, Wimba voice tools. Compatibility issues and browser configuration, including Java, Shockwave, etc.
CCAC Central for students, faculty and staff, to include assistance with resetting passwords, viewing rosters or schedules, viewing or submitting grades, faculty resource program, stipends and pay advices, transcript requests, etc. Compatibility issues and browser issues. Non-technology problems will be referred to registration or other service areas.
Include academic webmail for students and faculty and Outlook email for all faculty, administrators and staff. Academic webmail can be forwarded to another email account, but cannot sync with Outlook email. See links below for information on mailbox quotas and procedures. (There is no support for POP3 or IMAP.)
Internet Browsers, currently supporting IE8. Limited support for Firefox (used by 20% of CCAC central users). We do not recommend upgrading to the newest versions of browsers (IE9 or Firefox 4) until these are certified by Blackboard and Datatel for CCAC Central.
Office 2010, including Word, Excel, PowerPoint, Access on college-owned computers. Limited support available for Project and Visio (these are licensed for CIT classrooms only). Limited support for old versions.
MSDNAA software for CIT students (managed by the CIT faculty)
Virus and Security Threats affecting college PCs, email and network resources. All students and employees must be vigilant in using caution with both college and personal computers, email and web-based browsing.
CCAC Online Services (This document contains a listing of all Online Services and links to each individual service)
ITS-Maintained Applications, including ARC, Colleague Security Application, E-Grants, Enrollme, Master Syllabi, Non-Credit Store, Online Dean, Online Directory, Projects Database, Room Request Web Form, SOSO Survey of Student Opinion, Section Planning Wizard, Kronos Time and Attendance and Web Content Management system.
We do NOT support externally-hosted applications, including Jobs at CCAC (HR), SmarThinking (Tutoring), College Central (Placement), ed2go and Gatlin (Community Education). These problems will be referred to the appropriate department for communication with the vendor.
Datatel Colleague, the College's ERP (enterprise resource planning) system, the business management system that integrates all College functions: Student (recruitment, registration, accounts receivable, financial aid); Financial (purchasing and budgets); Human Resources (personnel and payroll).
Printing, including Network and Datatel Printing for college-owned printers; installation support and limited troubleshooting for local printers (materials are responsibility of owning departments). We encourage purchase of SmartPrint toner.
Software which is part of CCAC academic or administrative image; installation support and limited troubleshooting for academic or business software legally purchased and licensed by college departments. All installation requests will be reviewed to assure appropriate software licensing. Usual turn-around time for installation is one week. If you need software installed in a classroom, please submit the request two weeks prior to the start date of the class.