Community College of Allegheny County (CCAC)

Community College of Allegheny County

ITS: Printing FAQs

What does an MIO error mean on the HP laserjet printers?

What does a 50-service error mean on my printer?

Why does my printer jam?

Why are the letters on my printout from my inkjet printer faded?

Why are there black streaks on my printout?

How do I clear the print queue when there is a problem?

When reporting a printing problem to the ServiceDesk, what diagnostic steps can I take to provide the ServiceDesk with information relevant to the problem?


What does an MIO error mean on the HP laserjet printers?

The MIO error will occur when the printer has lost connectivity with the network for a period of time. To correct the MIO Error, turn the printer off and back on again. This will let the printer re-establish network communications.

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What does a 50-service error mean on my printer?

This error indicates that the fusing assembly is not heating properly. The fusing assembly is the device that melts the toner to the paper.

Turn off the printer and leave it off for 30 minutes. Turn it back on and try to print again. If the error still occurs, contact the ITS ServiceDesk.

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Why does my printer jam?

There are three primary causes of printer jams:

  • There are sometimes small pieces of paper stuck in the paper path. To fix this remove all paper pieces. If you are unable to remove all paper, please call the ITS ServiceDesk.

  • The rollers may be worn. 

  • The paper may be sticking together. Dampness and static can cause this to happen. Keep your paper stored in a dry location. To eliminate static buildup, remove paper and fan it out, then reload the paper tray.

Other physical problems with the printer can also cause jamming.

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Why are the letters on my printout from my laserjet printer faded?

This is a symptom of low toner. Remove the toner cartridge and shake it.  Place the toner cartridge back in the printer. If the toner is still faded, call the ITS ServiceDesk to have the toner cartridge replaced.

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Why are there black streaks on my printout?

If it has been awhile since a toner cartridge was changed, it usually means that the toner cartridge is almost depleted.  Call the ITS ServiceDesk to have the toner cartridge replaced.

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How do I clear the print queue when there is a problem?

If it is a print job you sent to the printer, you can purge the print job. From the Start Menu, choose Devices and Printers, then the printer to which you're printing under Printers and Faxes. Double-click on the printer, and then on "See what's printing" to view the print jobs. Right click on the print job and choose Cancel.

If this does not work and the printer is networked, please call the ITS ServiceDesk to remove the job from the print queue.

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When reporting a printing problem to the ServiceDesk, what diagnostic steps can I take to provide the ServiceDesk with information relevant to the problem?

  • If you are attempting to print to a Network printer that you have previously used without any problems, there is a possibility that a Network disruption has occurred. Power your printer off for about 10-15 seconds, then power it on and attempt printing again.

  • If you have been printing to this printer without any prior problems verify that the printer is powered on and the Online light is on.

  • Test the printer by trying to print a single page from another application.

  • Test the printer by trying to print another file from the same application.

  • Before calling the ServiceDesk, make some notes so you can tell the ServiceDesk consultant exactly what diagnostics you have tried. Additionally, it's helpful that you note the date that you last successfully printed the document in question.

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