Community College of Allegheny County (CCAC)

Community College of Allegheny County

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Information Technology Support (AS)

Effective Spring 2015, this program will change to Information Technology Support (AS) 783.4. Students already enrolled in Information Technology Support (AS) 783.3 may complete the current program or move to the new 783.4 program. Students should discuss these options with their advisors.

ALLEGHENY, BOYCE, NORTH, SOUTH  
Associate of Science (783.4)

This program provides students with specific technical competencies for entry-level employment opportunites as a user support or network support specialist. Various job titles in the field include help desk support, technical support, end-user trainer, network support technician and network administrator.

Students obtain a foundation in hardware components, operating systems, networked environments, troubleshooting technical problems and supporting users. Students interested in various levels of industry certifications can benefit from the knowledge and skills provided by this program.

Upon successful completion of the program, the graduate will:

  1. Create technical documentation and locate necessary online documentation.
  2. Evaluate information technology system and project management strategies.
  3. Apply research material dealing with organizational and information technology issues.
  4. Analyze developments and trends in information technology that impact businesses and individuals and present the analysis results in oral and written formats.
  5. Use troubleshooting strategies and techniques in correcting a variety of information technology design issues and problems.

See the graduation checksheet for this program in printable PDF form.

Degree Requirements

Minimum Credits to Graduate: 60–66

First Semester

Course #Course Name

Credits

CIT-111

Introduction to Programming: Java 

4

CIT-115

Introduction to Information Technology 

3

ENG-101

English Composition 1

3

SPH-101

Oral Communication

3

     

Mathematics Elective  

34

                    

Total Credits

16–17

Second Semester

ACC/BUS

Accounting or Business Course

34

CIT-120

Networking

 3

CIT-130
CIT-161

Object-Oriented Programming: Java or
Visual Basic: Windows Programming

4

CIT-150

PC Components and Operating Systems

3

ENG-102

English Composition 2

3

                

Total Credits

16–17

Third Semester

CIT-205

Help Desk and User Support

3

  

CIT Restricted Electives1 

6–8

         

Science Elective

3–4

            

Total Credits

12–15

Fourth Semester

CIT-215

Systems Analysis & Design

3

CIT-230 

Database Systems

4

 

CIT Restricted Electives1 

67

            

Social Science Elective

3

           

Total Credits

16–17

1CIT Restricted Electives (4 required):
CIT-140 Office Productivity Applications (4 credits)
CIT-181 Principles of Information Security (4 credits)   
CIT-220 Linux Operating Systems  (3 credits)
CIT-250 Internetworking of Computers  (3 credits)
CIT-251 Windows Server Operating System  (4 credits)
CIT-255 Web Server Administration  (3 credits)

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