Community College of Allegheny County (CCAC)

Community College of Allegheny County

ITS: Outage Schedule & Problem Notifications

It is critical to the health of the network and the applications we support that ITS schedule outages throughout calendar year 2014. We reserve these dates to schedule required maintenance on equipment (servers, routers, switches, electrical and mechanical systems, UPS), firewalls and applications. This maintenance will help to prevent unscheduled downtime, reduce security risks and allow us to be more agile and responsive to your requests.

Prior to each scheduled outage, you will receive a reminder email which outlines which services will be affected over the weekend. Individual services, such as Internet connectivity, email, Colleague, Blackboard or others, may be unavailable from Friday at 10:00 p.m. until Saturday 7:00 a.m. and from Saturday at 5:00 p.m. until Sunday at 5:00 p.m.*  

In addition, shorter periods are reserved on a weekly basis so that updates and fixes can be applied to the Ellucian Colleague information system. These weekly maintenance periods are performed on Thursdays between 8:00 – 9:00 p.m. Systems affected will include Colleague, CCAC Central, and Informer. Further, if there is a true emergency affecting college business, ITS may schedule work at other non-scheduled times. The college community will be informed via email if there is an emergency outage.

Weekend of:

Friday, January 10, 2014 (Completed)
Friday, February 21, 2014 (Completed)
Friday, March 28, 2014 (Completed)
Friday, May 16, 2014 (Completed)
Friday, June 27, 2014 (Completed)
Friday, August 8, 2014 (Completed)
Friday, September 19, 2014
Friday, October 31, 2014
Friday, January 9, 2015

Unscheduled outages may occur outside of these times due to events which are outside of our control, including equipment malfunctions or critical security patches. If you wish to be informed of these problems as they arise, you may subscribe to the ITS Servicedesk Alerts email list to receive notifications of these unexpected technical problems. 

*Note that the duration of the actual outage will normally be shorter than the time given above. We reserve this full allotment of time in the event of failure and the need to recover systems.

Problem Notifications

For unscheduled outages and unexpected problems, you may receive notification of these intermittent problems by subscribing to our Servicedesk Alerts mailing list. To subscribe, go to the Servicedesk Alerts webpage and enter your information under the header Subscribe to Servicedesk alerts.You will then receive an email asking you to re-visit the webpage to Confirm your Subscription. Your membership in the list will not be complete until you do this task.