Community College of Allegheny County (CCAC)

Community College of Allegheny County

ITS: Academic Email FAQ

Who is eligible for an academic email account?

My password suddenly stopped working. What happened?

How much space do I have allotted for my email box?

What will happen if my email box exceeds the limit?

How is my email/ web account created?  How soon can I access it?

How long will my email account exist?  What happens when I am no longer registered for classes at the College?

How can I import my contacts from another software program?

Can I forward my Academic Email to another email account?

I am an AOL user and cannot stay logged in to academic email for more than 30 seconds.  What should I do?


Who is eligible for an academic email account?

Current students who have acquired a NetID account will automatically have an academic email account.  If you have a NetID, just go to http://webmail.acd.ccac.edu and sign in using your NetID username and password.

Faculty who are currently assigned to teach a class at the College will automatically have an academic email account.  You will use your Network Windows account userid and password to access your academic email.  Remember that you will now have two email accounts if you choose to use academic email.  You will need to still check your Outlook account to view communication regarding College business.

Non-teaching faculty who wish to use an academic email account (in addition to their Outlook account) must request an account through Network Services.

back to top

My password suddenly stopped working. What happened?

Your password probably has expired.  Passwords must be changed every 90 days.  See the Password Change procedures.

back to top

How much space do I have allotted for my email box?

Students are limited to 10 MB for their email inbox. 

Faculty are limited to 100 MB for their email inbox. 

back to top

What will happen if my email box exceeds the limit?

If your inbox reaches the limit, there will be an alert warning the user to clean out their inbox.  An additional alert will be returned to the sender after 4 hours, if the mailbox remains full. Mail will be deferred at the server level for up to 5 days, during which time the mail will be forwarded to the inbox once room becomes available.  If the user does not reduce the size of their inbox after the 5 days, deferred email will be returned to the sender.

back to top

How is my email/ web account created?  How soon can I access it?

Students:  If you have a current NetID, your email/ web accounts are already created for you. Just go to the appropriate URL in your browser and sign in.  If you don’t have a NetID and go through the process of creating one, your email/ web account will be created overnight and be available the following day.

back to top

How long will my email account exist?  What happens when I am no longer registered for classes at the College?

Your email account will remain active for as long as your netID is active.  All NetID accounts are marked with an expiration date for a grace period of one year from today’s date, if the student is no longer active.  Since the account directly ties to their NetID, the web and mail account go away when the NetID does, which will be 1 year after they are no longer a student.The one-year grace period is contingent on active usage; accounts will be disabled if not used for a prescribed period of time (see http://www.ccac.edu/default.aspx?id=139085

back to top

How can I import my contacts from another software program?

Academic email has an Import/Export function that you can use to import contacts.  (Look for Import/Export in your AddressBook view.)  This will be possible only if the software in which your contacts presently reside have an Export utility. 

If you contacts are stored in Outlook, use Outlook’s Import/ Export (found under the File menu) to EXPORT your folder of contacts to a file with Comma Separated Values (Windows).  Save that file to your desktop or hard drive.

If your contacts are stored in Hotmail or another web-based service, it may be harder to export those contacts.  You can try to copy and paste them into a Word or Excel document, edit this file and then import the file as a Comma-Separated Values format.

Calendars can also be imported in the same manner.

back to top

Can I forward my Academic Email automatically to another email account?

The new version of academic email does support the forwarding of email to another email account.  You will have the ability to forward all incoming email to an external email account of your choice.  If you choose to use this feature, emails will be forwarded and not stored on CCAC servers, and thus students will assume full responsibility for storing and backing up your email.

Click on Forwarding on the top banner. 

back to top

I am an AOL user and cannot stay logged in to academic email for more than 30 seconds.  What should I do?

The default settings in the AOL Browser are not compatible with the academic email system. You must either enable cookie support for webmail.acd.ccac.edu or use another web browser such as Internet Explorer, Netscape, Opera, etc.  To use another browser, you must first log in to AOL, then minimize AOL, and then open the other browser and log in to academic email. 

back to top