Community College of Allegheny County (CCAC)

Community College of Allegheny County

Best Practices for Online Exams

Instructors can encourage students to use best practices to help them reduce the opportunity for technological mishaps while taking online exams.  

Preparing to Take a Test:

  • View Blackboard using a supported browser

  • Students using Internet Explorer 9 must enable Compatibility View by clicking on the Compatibility View button located to the right of the Address Bar

  • Students should close all other applications and browsers before starting their test and not open any other application and browser for the duration of their exam session

  • Students should check for possible firewall issues before choosing their test taking location—especially if they plan on taking an exam at their places of employment

  • Students should disable pop-up blocking in their browsers

  • Students should connect the computer or laptop to the internet using a wired connection.

  • Students should not use a wireless internet connection: This includes taking an exam on any mobile phone or tablet (such as an iPad, iPod, Tablet and Smart Phone).

In Internet Explorer:

  • Go to Tools > Pop-up Blocker

  • Click on Turn Off Pop-up Blocker

In Firefox:

  • Go to Tools > Options > Content

  • Uncheck Block pop-up windows

  • Click OK

While Taking a Test:

  • Students should not open any other browser window or application for the duration of their exam session

  • Students should not click outside of the test—including the navigation on the left side panel in Blackboard

  • Students should not click on any browser navigation such as the Back, Forward or Home buttons

  • Students should not use the scroll wheel on their mouse as this will sometimes inadvertently change answers

  • Students should use the Save button throughout the test to save their answers unless questions are being delivered one at a time—in which case, they will need to press save on every question. When ready to submit, students should click the Submit button just once.