• Instructors can encourage students to use best practices to help them reduce the opportunity for technological mishaps while taking online exams.  

    Preparing to Take a Test:

    • View Blackboard using a supported browser

    • Students using Internet Explorer 9 must enable Compatibility View by clicking on the Compatibility View button located to the right of the Address Bar

    • Students should close all other applications and browsers before starting their test and not open any other application and browser for the duration of their exam session

    • Students should check for possible firewall issues before choosing their test taking location-especially if they plan on taking an exam at their places of employment

    • Students should disable pop-up blocking in their browsers

    • Students should connect the computer or laptop to the internet using a wired connection.

    • Students should not use a wireless internet connection: This includes taking an exam on any mobile phone or tablet (such as an iPad, iPod, Tablet and Smart Phone).

    In Internet Explorer:

    • Go to Tools > Pop-up Blocker

    • Click on Turn Off Pop-up Blocker

    In Firefox:

    • Go to Tools > Options > Content

    • Uncheck Block pop-up windows

    • Click OK

    While Taking a Test:

    • Students should not open any other browser window or application for the duration of their exam session

    • Students should not click outside of the test-including the navigation on the left side panel in Blackboard

    • Students should not click on any browser navigation such as the Back, Forward or Home buttons

    • Students should not use the scroll wheel on their mouse as this will sometimes inadvertently change answers

    • Students should use the Save button throughout the test to save their answers unless questions are being delivered one at a time-in which case, they will need to press save on every question. When ready to submit, students should click the Submit button just once.