• ITS Management Team

    Office of College Services and Field Operations ITS management personnel.  Please contact the CCAC ITS ServiceDesk for all technology problems and requests at: 412.237.8700. Feel free to contact the ITS Field Operations Directors when planning technology initiatives within your campus/center department.

    Tom Wamalwa

    Chief Information Officer


    Alan Bickerton

    Manager of Systems Analysis and ERP (Datatel) Support


    Georgeann Cochran   

    Assistant Manager of Operations Center


    Brandon Poyner

    Interim Manager of Communications
    and Learning Systems


    Stacey Silvis

    Manager of ITS Customer Support and Training Services


     Megan Rice

    Director, ITS Field Operations
    All Campuses and Centers   


    All four campuses and certain centers maintain open computer labs available for student independent work. Find locations, phone numbers and hours of operation. 

  • ITS ServiceDesk Hours

    ServiceDesk Phone: 412.237.8700

    NEW: Summer June and July 4-Day Week Hours

    Monday – Thursday: 7:00 a.m. – 8:00 p.m.
    Friday*: 8:00 a.m. – 4:00 p.m.
    Saturday*: 8:00 a.m. – 3:00 p.m.
    Sunday*: 12:00 p.m. – 8:00 p.m. 
    July 4 – July 7: Closed

    *Friday, Saturday and Sunday Hours: the ServiceDesk will be closed for the dinner/lunch hour on Friday and Saturday from 12:00 p.m. – 1:00 p.m. and Sunday from 4:00 p.m. – 5:00 p.m. You may leave a voicemail message and received a call back after the scheduled break times. 

    ServiceDesk is always closed for any CCAC holiday college-wide closures.

    Fall/Spring Hours of Operation

    Monday through Thursday: 7:00 a.m. - 10:00 p.m.
    Friday: 7:00 a.m. - 5:00 p.m.
    Saturday: 8:00 a.m. - 3:00 p.m.
    Sunday: 2:00 p.m. - 10:00 p.m.*

    *Sunday Hours: the ServiceDesk will be closed for the dinner hour on Sundays only between 5:00 and 6:00 p.m.; callers may leave a voicemail message and receive a call back after 6:00 p.m.