• ITS Management Team

    Office of College Services and Field Operations ITS management personnel.  Please contact the CCAC ITS ServiceDesk for all technology problems and requests at: 412.237.8700. Feel free to contact the ITS Field Operations Directors when planning technology initiatives within your campus/center department.



    Tom Wamalwa

    Chief Information Officer
    OCS

    412.237.3080

    Alan Bickerton

    Manager of Systems Analysis and ERP (Datatel) Support
    OCS 

    412.237.3168

    Georgeann Cochran   

    Assistant Manager of Operations Center
    OCS 

    412.237.3172

    Brandon Poyner

    Interim Manager of Communications
    and Learning Systems
    OCS 

    412.237.3806

    Stacey Silvis

    Manager of ITS Customer Support and Training Services
    OCS 

    412.237.3123

     Megan Rice

    Director, ITS Field Operations
    All Campuses and Centers   

    412.237.3127


    All four campuses and certain centers maintain open computer labs available for student independent work. Find locations, phone numbers and hours of operation. 

  • ITS ServiceDesk Hours

    ServiceDesk Phone: 412.237.8700
    help@servicedesk.ccac.edu

    Summer hours begin May 14.


    Fall/Spring Hours of Operation

    Monday through Thursday: 7:00 a.m. - 10:00 p.m.
    Friday: 7:00 a.m. - 5:00 p.m.
    Saturday: 8:00 a.m. - 3:00 p.m.
    Sunday: 2:00 p.m. - 10:00 p.m.*

    *Sunday Hours: the ServiceDesk will be closed for the dinner hour on Sundays only between 5:00 and 6:00 p.m.; callers may leave a voicemail message and receive a call back after 6:00 p.m.

    Summer Hours of Operation
    Monday through Thursday: 7:00 a.m. - 8:00 p.m.
    Friday: 7:00 a.m. - 4:00 p.m.
    Saturday: 8:00 a.m. - 3:00 p.m.
    Sunday: 12:00 p.m. - 8:00 p.m.**

    **Sunday Hours: the ServiceDesk will be closed for the dinner hour on Sundays only between 4:00 and 5:00 p.m.; callers may leave a voicemail message and receive a call back after 5 p.m.

    ServiceDesk is always closed for any CCAC holiday college-wide closures.