• Online Security and Safety

    Everyone plays a role in keeping our computing environment safe and secure. More than ever, students and employees alike need to ensure that their personal and office computer equipment, including mobile devices, is safe and secure from the threats that exist in today's world.

    How CCAC protects College Information and Technology Assets

    The ITS Network Services team supports a comprehensive virus protection program for CCAC's technical environment, which is composed of both Windows 7 and Windows 10 computers. The college has deployed a robust combination of anti-malware software to protect system assets. Virus definitions are updated routinely and regularly. If your department possesses a college-owned laptop, it should be plugged into the college network every 90 days, if not more frequently, to have its virus definitions updated. Virus scanning will run automatically on Thursday afternoons at 3:00 p.m. In addition, incoming and outgoing email is routinely scanned for viruses and worms.

    Do you know what to do if you have a Virus on your work computer? STOP and call the CCAC ServiceDesk at 412.237.8700. Leave the computer logged in, do not pull the network cable, do not close any windows, and DO NOT use the PC. Messages or windows coming from sources other than Forefront or SentinelOne should be treated as suspicious and you should call the ServiceDesk to report a potential threat.

    Updates and Patches: Microsoft releases patches for their products the second Tuesday of every month (Patch Tuesday). As soon as these patches are released, our networking team will push them to a number of test systems throughout the college. These test systems are monitored for 2 weeks. If the ITS department does not receive any reported issues resulting from the patches, they push the patches to ALL remaining college computers. In the event of an emergency, Microsoft will release patches to fix the issue(s). ITS may need to push those patches without warning to all systems as soon as possible for the safety and security of all college computers.

    When you get a popup alerting you that a restart is necessary, please proceed with the restart at your earliest convenience. You should never cancel an update in progress. Feel free to call the ServiceDesk at 412.237.8700 or email help@servicedesk.ccac.edu if you are ever in doubt about the legitimacy of activity on your PC.

    Restart: Please log off and restart your PC when you leave for the day. This will allow for any updates to be installed while you are away and give your PC a fresh start in the morning.

    Exception for Thursdays
    : employees whose work schedule ends while the scan is in progress should close applications and leave their PC powered on.

    Passwords: Strong password management by users supports a safe and secure network. See our Passwordswebpage for password procedures and guidelines.

    Email Scams and Phishing: To stay secure, you should permanently delete any suspicious emails and never open attachments, download files, or enter personal information into websites if you are not certain of their legitimacy.
    The ITS ServiceDesk (in addition to your bank and other service providers) will NEVER ask you to provide your password or personal information via email or any other fashion.

    When specific phishing emails are detected, the ITS Networking Staff will block this content from subsequent delivery to CCAC email recipients.

    Intrusions or Recurrent Infections: Please be aware that the College reserves the right to disable an employee's or student's network account if activity on the account presents a threat to college operations or network security. Examples may include, but are not limited to, (a) an email account is compromised and initiates a spamming attack or (b) a user experiences recurring virus infections on college PCs. The ITS department will make every effort to discover the source of the problem, resolve all issues affecting equipment or applications and confirm the safe restoration of your account as quickly as possible. We will continue to update our procedures based on emerging threats in a rapidly changing technology environment.

    Protect Yourself from these Threats

    The best defense against malicious threats is educating yourself to recognize and deal with suspicious situations in the classroom, office, home and on mobile devices.

    i-SOS Information Security and Online Safety

    The ITS department has designed this course to arm you with knowledge and skills for protecting our information and technology assets, as well as protecting your own personal technology resources and privacy. This online course includes videos produced by our ITS staff and relates practical knowledge and tips. There are also links to relevant resources and assessments to track your learning. To access the i-SOS course, go to CCAC Learning Communities, at https://my.ccac.edu, and type i-sos in the search box.

    You should continue to call the CCAC ServiceDesk at 412.237.8700 if you identify suspicious activity or your software or browser is not functioning properly.