The Community College of Allegheny County provides a supportive and transformative learning environment that prepares graduates to meet critical needs in the region’s workforce.
At CCAC, we believe that life outside the classroom is an important part of your college experience. Each CCAC campus has a variety of activities to enhance your lifestyle – including athletics, cultural events and personal development seminars.
The CCAC Educational
Foundation is the fundraising and benefactor arm of the college. It seeks to
create vital connections between the college and the wider community
to ensure the ongoing viability of the college.
Everyone plays a role in keeping our computing environment safe
and secure. More than ever, students and employees alike need to
ensure that their personal and office computer equipment, including
mobile devices, is safe and secure from the threats that exist in
How CCAC protects College Information and Technology Assets
The ITS Network Services team supports a comprehensive virus
protection program for CCAC's technical environment, which is
composed of both Windows 7 and Windows 10 computers. The college
has deployed a robust combination of anti-malware software to
protect system assets. Virus definitions are updated routinely and
regularly. If your department possesses a college-owned laptop, it
should be plugged into the college network every 90 days, if not
more frequently, to have its virus definitions updated. Virus
scanning will run automatically on Thursday afternoons at 3:00 p.m.
In addition, incoming and outgoing email is routinely scanned for
viruses and worms.
Do you know what to do if you have a Virus on your work
computer? STOP and call the CCAC ServiceDesk at
412.237.8700. Leave the computer logged in, do
not pull the network cable, do not close any windows, and DO
NOT use the PC. Messages or windows coming from sources other than
Forefront or SentinelOne should be treated as suspicious and you
should call the ServiceDesk to report a potential
Updates and Patches: Microsoft releases patches
for their products the second Tuesday of every month (Patch
Tuesday). As soon as these patches are released, our networking
team will push them to a number of test systems throughout the
college. These test systems are monitored for 2 weeks. If the ITS
department does not receive any reported issues resulting from the
patches, they push the patches to ALL remaining college computers.
In the event of an emergency, Microsoft will release patches to fix
the issue(s). ITS may need to push those patches without warning to
all systems as soon as possible for the safety and security of all
When you get a popup alerting you that a restart is necessary,
please proceed with the restart at your earliest convenience. You
should never cancel an update in progress. Feel free to call the
ServiceDesk at 412.237.8700 or email email@example.com if
you are ever in doubt about the legitimacy of activity on your
Restart: Please log off and restart your PC
when you leave for the day. This will allow for any updates to be
installed while you are away and give your PC a fresh start in the
Exception for Thursdays: employees whose work
schedule ends while the scan is in progress should close
applications and leave their PC powered on.
Passwords: Strong password management by users
supports a safe and secure network. See our Passwordswebpage for password procedures and
Email Scams and Phishing: To stay secure, you
should permanently delete any suspicious emails and never open
attachments, download files, or enter personal information into
websites if you are not certain of their legitimacy.
The ITS ServiceDesk (in addition to your bank and other service
providers) will NEVER ask you to provide your password or personal
information via email or any other fashion.
When specific phishing emails are detected, the ITS Networking
Staff will block this content from subsequent delivery to CCAC
Intrusions or Recurrent Infections: Please be
aware that the College reserves the right to disable an employee's
or student's network account if activity on the account presents a
threat to college operations or network security. Examples may
include, but are not limited to, (a) an email account is
compromised and initiates a spamming attack or (b) a user
experiences recurring virus infections on college PCs. The ITS
department will make every effort to discover the source of the
problem, resolve all issues affecting equipment or applications and
confirm the safe restoration of your account as quickly as
possible. We will continue to update our procedures based on
emerging threats in a rapidly changing technology environment.
Protect Yourself from these Threats
The best defense against malicious threats is educating yourself
to recognize and deal with suspicious situations in the classroom,
office, home and on mobile devices.
i-SOS Information Security and Online Safety
The ITS department has designed this course to arm you with
knowledge and skills for protecting our information and technology
assets, as well as protecting your own personal technology
resources and privacy. This online course includes videos produced
by our ITS staff and relates practical knowledge and tips. There
are also links to relevant resources and assessments to track your
learning. To access the i-SOS course, go to CCAC Learning
Communities, at https://my.ccac.edu, and type i-sos in the search
You should continue to call the CCAC ServiceDesk at 412.237.8700
if you identify suspicious activity or your software or browser is
not functioning properly.