The Community College of Allegheny County provides a supportive and transformative learning environment that prepares graduates to meet critical needs in the region’s workforce.
At CCAC, we believe that life outside the classroom is an important part of your college experience. Each CCAC campus has a variety of activities to enhance your lifestyle – including athletics, cultural events and personal development seminars.
The CCAC Educational
Foundation is the fundraising and benefactor arm of the college. It seeks to
create vital connections between the college and the wider community
to ensure the ongoing viability of the college.
Students and employees are encouraged to call the ITS
ServiceDesk with technology questions and problems. When you
call or email the CCAC ServiceDesk, the analyst
will log your issue into the Service Desk software,
create a ServiceDesk "ticket" and assign you a ticket
number. This ticket is used to track your problem to its
If the agent cannot solve your problem immediately on the phone,
the ticket will be assigned to a technician at your campus or an
analyst/engineer. The ServiceDesk software allows your
problem, via the ServiceDesk ticket, to be tracked through
each phase of the resolution process.Please have your Student or Employee ID number when you call. Where do I find my Student ID?
Open labs at each campus will be open Monday through Saturday;
hours may vary slightly; see campus computer labs for details.
During semester breaks, reduced hours will be announced via
Email us at firstname.lastname@example.org.
NOTE: Password change requests cannot be
made via email. Please use the Net ID Account Management or call by phone to request a password
When emailing us or leaving a voicemail, please be sure to
include the following information:
If you are on campus, please include:
For unscheduled outages and unexpected problems, you may receive notification of these intermittent problems by subscribing to our ServiceDeskAlerts mailing list. To subscribe, go to the ServiceDeskAlerts web page and enter your
information under the header "Subscribe to
ServiceDeskAlerts." You will then receive an email asking you
to re-visit the web page to "Confirm your
subscription." Your membership in the list will not be
complete until you do this task.
Where to Find your
Student/Employee ID Number
You can find your student ID# on your CCAC Student
ID Card or a variety of correspondence from
If you have a CCAC student photo ID or other photo
identification such as a driver's license, you can go to any campus
or center open computer lab to have your password reset. To
obtain your student ID#, please visit any campus
Registration office or call for Registration staff to mail you this
information. You can also visit the NetID Account Management System to recover your student ID# via the web.
ServiceDesk Phone: email@example.com
Fall/Spring Hours of Operation
Monday through Thursday: 7:00 a.m. - 10:00 p.m.Friday: 7:00 a.m. - 5:00 p.m.Saturday: 8:00 a.m. - 3:00 p.m.Sunday: 2:00 p.m. - 10:00 p.m.*
*Sunday Hours: the ServiceDesk will be closed for the dinner hour on Sundays only between 5:00 and 6:00 p.m.; callers may leave a voicemail message and receive a call back after 6:00 p.m.
Summer Hours of OperationMonday through Thursday: 7:00 a.m. - 8:00 p.m.Friday: 7:00 a.m. - 4:00 p.m.Saturday: 8:00 a.m. - 3:00 p.m.Sunday: 12:00 p.m. - 8:00 p.m.**
**Sunday Hours: the ServiceDesk will be closed for the dinner hour on Sundays only between 4:00 and 5:00 p.m.; callers may leave a voicemail message and receive a call back after 5 p.m.