The Community College of Allegheny County provides a supportive and transformative learning environment that prepares graduates to meet critical needs in the region’s workforce.
At CCAC, we believe that life outside the classroom is an important part of your college experience. Each CCAC campus has a variety of activities to enhance your lifestyle – including athletics, cultural events and personal development seminars.
The CCAC Educational
Foundation is the fundraising and benefactor arm of the college. It seeks to
create vital connections between the college and the wider community
to ensure the ongoing viability of the college.
The ITS ServiceDesk will provide support for the technology
categories listed below. If you are using a technology product not
included here, we may make a "best effort" attempt to answer
questions but cannot commit to full resolution or fulfillment of
your request. Click a link below to jump to a more complete
description of that service.
Supported Issues for Students and Employees
Accounts, your passport to most network and
web-based technology services.
Student NetID Employee network account
Blackboard for Online
Learning and Technology-Supported Courses. Blackboard is supported
for Internet Explorer, Firefox, Chrome and Safari (link to a
browser checker on the technical requirements page). Third-party
products include Safe Assignment, Respondus Lockdown Browser,
Learning Objects Wikis, Wimba voice tools. Compatibility issues and
browser configuration, including Java, Flash, etc.
Blackboard course login pageBlackboard information
for studentsOnline Learning Student
minimum technical requirementsBlackboard Best
Practices for Online Exams
Self-Service for students, faculty and staff, to
include assistance in viewing rosters or schedules, viewing or
submitting grades, etc. Compatibility issues and browser issues.
Non-technology problems will be referred to registration or other
CCAC Central instructions for students, faculty or
Email Systems include the academic email system
for students and faculty. Academic email can be synced to phone
using the Microsoft Mobile App, but cannot sync with Outlook email.
See link below for information on mailbox quotas and procedures.
(There is no support for POP3 or IMAP.)Academic
currently supporting Internet Explorer 11 on CCAC computers.
Firefox and Chrome available on many staff and faculty PCs. Services and Preferred Browsers
Library Cataloguing and Access to Research
LibraryDatabases A to Z
Network Connectivity across all
college sites and wireless at all
campuses and West Hills Center.CCAC Wireless Access
Office 2013 and Office
2016, including Word, Excel, PowerPoint, Access on
college-owned computers. Limited support for Mac and older Windows
Office 365 (Instructions:
for students and
Microsoft Imagine: software for CIT students and
Handheld Devices, limited, best-effort support for
users' personal devices. Windows Phone, Android and iOS devices can
sync with Outlook employee email. Students can sync the academic
email to their phones by using the Microsoft Outlook Mobile
Instructions for setting up Windows Phone, Android, and iOS
Microsoft Outlook Mobile App
Virus and Security Threats affecting
college PCs, email and network resources. All students and
employees must be vigilant and use caution with both college and
personal computers, email and web-based browsing.
Information Security (Online Video Series)
Web Applications, including Appointment
Central, CCAC Inquiry, NetID, Online Dean, Non-credit Store,
Webspace Student/Faculty Web Publishing using Windows
Explorer or FileZilla.Web Publishing
Information and Instructions
System on college computers: current supported
versions are Windows 7 and Windows 10 (no support for Linux;
limited support for MacOS and Windows 8 on laptops on wireless
network- best effort).Coursework
File Storage for Faculty for Classroom Use
Best Effort: If we are not busy with other
callers, we may attempt to provide information about items listed
as unsupported. We will do a basic search or provide information on
software about which we are knowledgeable. Please understand this
is only a best effort and we cannot guarantee results.