• ITS: ServiceDesk What we support

    The ITS ServiceDesk will provide support for the technology categories listed below. If you are using a technology product not included here, we may make a "best effort" attempt to answer questions but cannot commit to full resolution or fulfillment of your request. Click a link below to jump to a more complete description of that service.

    Supported Issues for Students and Employees

    Accounts, your passport to most network and web-based technology services.

    Student NetID 
    Employee network account procedures

    Blackboard for Online Learning and Technology-Supported Courses. Blackboard is supported for Internet Explorer, Firefox, Chrome and Safari (link to a browser checker on the technical requirements page). Third-party products include Safe Assignment, Respondus Lockdown Browser, Learning Objects Wikis, Wimba voice tools. Compatibility issues and browser configuration, including Java, Flash, etc.  
    Blackboard course login page
    Blackboard information for students
    Online Learning Student Guide
    Blackboard minimum technical requirements
    Blackboard Best Practices
    Blackboard Known Issues
    Blackboard Best Practices for Online Exams

    CCAC Central Self-Service for students, faculty and staff, to include assistance in viewing rosters or schedules, viewing or submitting grades, etc. Compatibility issues and browser issues. Non-technology problems will be referred to registration or other service areas.
    CCAC Central instructions for students, faculty or employees

    Email Systems include the academic email system for students and faculty. Academic email can be synced to phone using the Microsoft Mobile App, but cannot sync with Outlook email. See link below for information on mailbox quotas and procedures. (There is no support for POP3 or IMAP.)
    Academic Email

    Internet Browsers, currently supporting Internet Explorer 11 on CCAC computers. Firefox and Chrome available on many staff and faculty PCs. Services and Preferred Browsers

    Library Cataloguing and Access to Research Databases

    CCAC Library
    Databases A to Z

    Network Connectivity across all college sites and wireless at all campuses and West Hills Center.
    CCAC Wireless Access

    Office 2013 and Office 2016, including Word, Excel, PowerPoint, Access on college-owned computers. Limited support for Mac and older Windows versions.
    Office 365 (Instructions: for students and for employees)
    Microsoft Imagine: software for CIT students and faculty

    Smartphones and Handheld Devices, limited, best-effort support for users' personal devices. Windows Phone, Android and iOS devices can sync with Outlook employee email. Students can sync the academic email to their phones by using the Microsoft Outlook Mobile App.
    Instructions for setting up Windows Phone, Android, and iOS devices
    Microsoft Outlook Mobile App

    Virus and Security Threats affecting college PCs, email and network resources. All students and employees must be vigilant and use caution with both college and personal computers, email and web-based browsing.
    Information Security (Online Video Series)

    Web Applications,  including Appointment Central, CCAC Inquiry, NetID, Online Dean, Non-credit Store, etc.
    Online Services Information

    Webspace Student/Faculty Web Publishing
     using Windows Explorer or FileZilla.
    Web Publishing Information and Instructions

    Windows Operating System on college computers: current supported versions are Windows 7 and Windows 10 (no support for Linux; limited support for MacOS and Windows 8 on laptops on wireless network- best effort).
    Coursework File Storage for Faculty for Classroom Use

    What We Do Not Support

    • Student or employee personal computers or laptops, including PCs purchased through surplus sales; ITS staff cannot work on laptops, nor give advice on fixing hardware and software problems on personal computers.
    • Extended assistance with homework assignments; students will be referred to Tutoring Services or their instructor.
    • Hardware and software that is outside CCAC standards.
    • Third-party software not maintained by the college; e.g., Jobs at CCAC, SmarThinking, textbook publishers' software, etc.
    • Assistance with software that has been purchased independently by a specific department will be on best effort only. Departments will be encouraged to work with software vendors for full support and upgrade software to ensure compatibility as the college updates to new operating systems or browsers.

    Best Effort: If we are not busy with other callers, we may attempt to provide information about items listed as unsupported. We will do a basic search or provide information on software about which we are knowledgeable. Please understand this is only a best effort and we cannot guarantee results.