• Information Technology Support (783.4)
    Associate of Science

    Allegheny, Boyce, North, South

    Also see Information Technology Support (242.5).

    This program provides students with specific technical competencies for entry-level employment opportunities as a user support or network support specialist. Various job titles in the field include help desk support, technical support, end-user trainer, network support technician and network administrator.

    Students obtain a foundation in hardware components, operating systems, networked environments, troubleshooting technical problems and supporting users. Students interested in various levels of industry certifications can benefit from the knowledge and skills provided by this program.

    Upon successful completion of the program, the graduate will:

    1. Create technical documentation and locate necessary online documentation.
    2. Evaluate information technology system and project management strategies.
    3. Apply research material dealing with organizational and information technology issues.
    4. Analyze developments and trends in information technology that impact businesses and individuals and present the analysis results in oral and written formats.
    5. Use troubleshooting strategies and techniques in correcting a variety of information technology design issues and problems.

     

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    Degree Requirements

    First Semester

    Course #Course NameCredits
    CIT-111Introduction to Programming: Java4
    CIT-115Introduction to Information Technology3
    ENG-101English Composition 13
    SPH-101Oral Communication3
    MATMathematics Elective3-4
     
    Total Credits: 16–17

    Second Semester

    Course #Course NameCredits
    CIT-120 Networking 3
    CIT-130Object-Oriented Programming 1: Java4
    CIT-161 Visual Basic: Windows Programming 4
    CIT-150PC Components and Operating Systems3
    ENG-102English Composition 23
     Accounting or Business Course3–4
    Total Credits: 16–17
    Students select CIT-130 or CIT-161.

    Third Semester

    Course #Course NameCredits
    CIT-205Help Desk and User Support3
    -Science Elective3–4
     CIT Restricted Elective3
     CIT Restricted Elective4
    Total Credits: 13–14

    Fourth Semester

    Course #Course NameCredits
    CIT-215Systems Analysis and Design3
    CIT-230Database Systems 4
    -Social Science Elective3
     CIT Restricted Elective3–4
     CIT Restricted Elective3–4
    Total Credits: 16–18
    CIT Restricted Electives (four required):
    CIT-140 Office Productivity Applications  4 credits
    CIT-181 Principles of Information Security 4 credits
    CIT-220 Linux Operating System  3 credits
    CIT-250 Internetworking of Computers  3 credits
    CIT-251 Windows Server Operating System   4 credits
    CIT-255 Web Server Administration  3 credits
    Minimum Credits to Graduate: 61–66