• Services and Support Resources

    ServiceDesk Support

    Users must contact ServiceDesk by phone to request a password reset or reset it online. Email requests will not be accepted.

    Visit the ServiceDesk page for questions about whether your computer's software and hardware are supported. Review the Outage Schedule and Problem Notification page for information on scheduled Blackboard outages and any problems that may arise.

    Where can I find my Student ID number?

    You can find your Student ID number on a variety of correspondence from CCAC:

    • Acceptance letter
    • Registration statement or CCAC invoice
    • Welcome letter from Distance Learning
    • Letter from Admissions/Registration
    • Possibly receipt from the Bookstore (if you used a credit card/debit card it will have your "student account" listed)

    Note: the CCAC student ID number could be referred to as: student account, Colleague ID, Datatel ID. Also, many departments truncate the leading "0" of the student ID number, so you could be looking at a five- or six-digit number and not realize that is what we need.

  • ITS ServiceDesk Hours

    ServiceDesk Phone: 412.237.8700
    help@servicedesk.ccac.edu

    Standard Hours of Operation:

    Sunday: 12:00 PM - 8:00 PM*
    Monday through Thursday: 7:00 AM - 8:00 PM
    Friday: 7:00 AM - 5:00 PM
    Saturday: 8:00 AM - 3:00 PM**

    *Sunday Hours:  the ServiceDesk will be closed for the dinner hour on Sundays only between 4:00 p.m. - 5:00 p.m.  Callers may leave a voicemail message and receive a call back after 6:00 p.m.

    **Saturday Hours:: the ServiceDesk will be closed for the lunch hour on Saturdays only between 12:00 p.m. - 1:00 p.m.  Callers may leave a voicemail message and receive a call back after 1:00 p.m.

    Extended Support Hours During the Start of the Fall Semester (August 11 through September 7):

    Sunday: 2:00 PM - 10:00 PM*
    Monday through Thursday: 7:00 AM - 10:00 PM
    Friday: 7:00 AM - 5:00 PM
    Saturday: 8:00 AM - 3:00 PM**

    *Sunday Hours:  the ServiceDesk will be closed for the dinner hour on Sundays only between 5:00 p.m. - 6:00 p.m.  Callers may leave a voicemail message and receive a call back after 6:00 p.m.

    **Saturday Hours:: the ServiceDesk will be closed for the lunch hour on Saturdays only between 12:00 p.m. - 1:00 p.m.  Callers may leave a voicemail message and receive a call back after 1:00 p.m.

    ServiceDesk is always closed for any CCAC holiday college-wide closures.

  • CCAC Academic Email System

    You can access your academic email through MyCCAC. You will be directed to the CCAC sign-on page, where you will enter your CCAC NetID and password. After logging in, scroll down to the My Email web part and click on the Academic Email link. If you do not have a NetID, you can use NetID self-service or contact the CCAC ServiceDesk.