• Online Orientation to Technology for Students

    Welcome to CCAC's online technology orientation. This page is devoted to introducing you to the world of technology that supports your learning at CCAC. Each topic includes a video and a link to other information we have available on the ITS web pages

    Welcome Video:
    Discover how technology will help you succeed at CCAC and the services available to you as a student. 

    Video: NetID: Your Passport to CCAC Technology:
    Find out how to obtain your NetID and how it works to give you access to CCAC technology resources.  

    Video: Communicating with Student Academic Email:
    Learn how to access and use your CCAC academic email account

    Video: Your CCAC Central e-Services Account:
    Learn how to access CCAC Central and create your account or change your password for your access to grades, schedules, etc.

    Blackboard's Video Resources:
    Discover how the college's learning management system provides your online classroom.

    Online Course: Online Safety and PC Security:
    Learn how to protect your technology assets and stay safe online. The ITS department offers students a free online course, i-SOS Information Security and Online Safety. Call the ServiceDesk to obtain the enrollment key for the course.

    Library Resources:
    The Library also provides some valuable tutorials for using their resources for research.

    Accessing ITS Services:
    Learn about all of the services available for students at CCAC.

    Student Support:
    Learn how you can obtain technology support both on and off campus.

    Student Training:
    Become familiar with the different channels available to learn more about technology through electronic distributions and on campus workshops.

  • ITS ServiceDesk Hours

    ServiceDesk Phone: 412.237.8700
    help@servicedesk.ccac.edu

    Fall/Spring Hours of Operation (beginning August 20, 2017)

     

    Monday through Thursday: 7:00 a.m. - 10:00 p.m.
    Friday: 7:00 a.m. - 5:00 p.m.
    Saturday: 8:00 a.m. - 3:00 p.m.
    Sunday: 2:00 p.m. - 10:00 p.m.*

    *Sunday Hours: the ServiceDesk will be closed for the dinner hour on Sundays only between 5:00 and 6:00 p.m.; callers may leave a voicemail message and receive a call back after 6:00 p.m.

    Summer Hours of Operation
    Monday through Thursday: 7:00 a.m. - 8:00 p.m.
    Friday: 7:00 a.m. - 4:00 p.m.
    Saturday: 8:00 a.m. - 3:00 p.m.
    Sunday: 12:00 p.m. - 8:00 p.m.*

    *Sunday Hours: the ServiceDesk will be closed for the dinner hour on Sundays only between 4:00 and 5:00 p.m.; callers may leave a voicemail message and receive a call back after 5 p.m.

     

  • ITS Computer Lab Hours of Operation

    Inter-Session Hours:

    Monday, August 14: 8:00 a.m. - 4:00 p.m. 
    Tuesday, August 15 (All College Day): 12:00 p.m. - 4:00 p.m. 
    Wednesday, August 16 through Friday, August 18: 8:00 a.m. - 4:00 p.m. 
    Saturday, August 19: 8:00 a.m. - 3:00 p.m. 
    Sunday, August 20: Closed

    Campus Computer Labs will resume normal operating hours on Monday, August 21

    Regular Hours of Operation
    Monday through Thursday: 8:00 a.m. - 8:00 p.m.
    Friday: 8:00 a.m. - 4:00 p.m.
    Saturday: 8:00 a.m. - 3:00 p.m. 
    Sunday: Closed

  • Get Your Tech On! ITS Student Workshops

    The ITS Department is providing an “all-in-one workshop overview” for our most popular applications, for new and returning students: My CCAC Portal, Blackboard & Office 365. Dates and times across all campus sites are the same, please use Appointment Central to enroll. Walk-ins are welcome!