• Student Academic Email

    If you have created your NetID account, you will have access to your CCAC academic email twenty-four hours after you created the NetID. Use your NetID username and password to log on to your email account. Your CCAC email address will be in the format username@acd.ccac.edu and will be used for all college communications.

    CCAC Academic Email System

    You can access your academic email through MyCCAC. You will be directed to the CCAC sign-on page, where you will enter your CCAC NetID and password. After logging in, scroll down to the My Email web part and click on the Academic Email link. You will be taken into your CCAC academic inbox via Office 365.

    Have a mobile device? Download the Outlook Mobile App to access your academic email. If you do not have a NetID, contact the CCAC ServiceDesk or create it through our NetID self-service.

    Mailbox Size

    You will have 50 GB of storage available in your academic mailbox. If your inbox reaches the limit, you will not be able to send or receive email until you've cleared it to a point within the 50 GB limit. Messages (including attachments) larger than 25 MB will not be sent/received through the academic email mailbox.

    CCAC Spam Filtering System

    All incoming emails are routinely scanned and potential spam is filtered by Microsoft’s spam-filtering system. You will receive notification when email has been quarantined as potential spam. If these messages accumulate in your inbox or in another folder, they will add to your overall mailbox size. Please check these regularly and delete as they are reviewed, so that you do not reach the size limit on your mailbox.

    You can manage your junk mail folder in Mail Settings. You can block senders or list individual senders as “safe senders” in Account Settings.

    1. Click the Settings icon.
    2. Click Mail
    3. Manage junk email reporting in Automatic processing.
    4. Manage safelist and block list in Accounts (Block or Allow).

    For more details about configuring your settings, please see Office 365 – Mail.

  • ITS ServiceDesk Hours

    ServiceDesk Phone: 412.237.8700
    help@servicedesk.ccac.edu

    Hours of Operation

    Monday through Thursday: 7:00 a.m. – 10:00 p.m.
    Friday: 7:00 a.m. – 5:00 p.m.
    Saturday: 8:00 a.m. – 3:00 p.m.
    Sunday: 2:00 p.m. – 10:00 p.m.*
     
    *Sunday Hours: the ServiceDesk will be closed for the dinner hour on Sundays only between 5:00 and 6:00 p.m.; callers may leave a voicemail message and receive a call back after 6:00 p.m.