• Student Network Accounts 

     NetID

    Students must obtain a NetID account. Your CCAC NetID and password identify you to the CCAC network and allow you to access a variety of resources and services. NetID creation is available upon acceptance to the college. Student academic email is available on the day after your NetID is created. Log in at MyCCAC.

    Having a NetID allows you to log on to the CCAC network from any campus PC, to utilize local PC software, resources and files necessary for some of your coursework. Without a NetID, you cannot log-in or use any campus PC or CCAC network resources. Most CCAC applications are web-based, (MyCCAC Portal, Blackboard, Academic Email, CCAC Central, etc.) and may be accessed on your home computer or mobile device as long as you have an internet connection.

    What do you need to create your NetID?

    • Your Student ID Number, (7-digit number printed in your acceptance letter and/or last seven digits on the back of your student ID card)
    • Your first and last name that you registered under, (please do not use abbreviations or nicknames)


    Online Learning Students: Information about NetID’s for Online Learning students will be sent via postal mail.

    Use your NetID to access:

    Download Instructions for NetID (PDF).

    Watch a demo: Changing Your Password or Creating Your Net ID


  • Passwords & NetID

    For security purposes, your password will expire every 120 days.  You will get the notification in your academic email that your password is going to expire.

    Change your Password

    • Log into NetID Account Management at https://netid.ccac.edu
    • Click on the link above and click Next
    • Enter the CAPTCHA phrase and click Next
    •  Enter your seven digit Colleague ID number. If you do not know your Colleague ID number, click on the Forgot Your Colleague ID Link.
    • Enter your last name and click Next again


    To create a NetID account:

    • Log into NetID Account Management as detailed above
    • Select Create Account and click Next
    • Read the Computer and Electronic Resources Student Responsibilities Policy and click Next
    • Enter a password that will be used as your NetID password and click Next
    • Choose three security questions and enter their answers, then click Next
    • You will be presented with your NetID username. Make a note of it and click Exit.


    To change your NetID password:

    • Log into NetID Account Management as detailed above
    • Select Change Password and click Next
    • Enter your NetID and current password and click Next
    • Enter your new password twice and click Finish
    • To reset your forgotten password:
    • Log into NetID Account Management as detailed above
    • Select Reset My Forgotten Password and click Next
    • Enter your NetID and password, security question answers and click Next
    • Enter your new password twice and click Finish


    To create or change password reset questions:

    • Log into NetID Account Management as detailed above
    • Select Create or Change Password Reset Questions and click Next
    •  Enter your NetID and current password and click Next
    • Choose three security questions and enter the appropriate answers, then click Next

    One way to reduce the risk of viruses and to prevent unauthorized use of your computer is to manage your passwords carefully. Do not share your password with anybody. See the instructions above for changing your password.

    Password Requirements

    Your password must contain at least 8 characters from at least three of the following categories:

    • Uppercase letters
    • Lowercase letters
    • Base 10 digits (0 through 9)
    • Non-alphanumeric characters (special characters, ex: !, $, #, %, etc.)
    • Any Unicode character that is categorized as an alphabetic character but is not uppercase or lowercase. This includes Unicode characters from Asian languages.

    Once you have created an appropriate password:

    • You will not be able to change your password less than 2 days since you last changed it.
    • Your new password cannot be the same as any of your last 6 passwords (instead of 3).
    • Your password cannot contain your account username.
    • Your account will lock if you experience 10 invalid attempts to log in over 3 minutes. Once this occurs, you will need to wait 10 minutes to try again.
    • Your password should not be common information, such as your phone number or birthday.
    • If you write passwords down, secure them. Never share your passwords with anybody else.


    If you encounter problems and need assistance

    • Call the ITS ServiceDesk at 412.237.8700.
    • Visit your campus computer lab.
    • Please be prepared to authenticate who you are by answering a series of questions.
      Authenticating who you are is very important as social engineering is a primary method for hackers to gain access to network services.


    Where to Find your Student ID Number

    You can find your student ID# on your CCAC Student ID Card or a variety of correspondence from CCAC:

    • Acceptance letter
    • Registration statement or CCAC invoice
    • Welcome letter from Distance Learning
    • Letter from Admissions/Registration
    • Your 1098-T income tax form from CCAC
    • Note: the CCAC student ID number could be referred to as: student account, Colleague ID, Datatel ID. Also, many departments truncate the leading "0" of the student ID number, so you could be looking at a five- or six-digit number and not realize that is your student ID number.

    If you have a CCAC student photo ID or other photo identification such as a driver's license, you can go to any campus or center open computer lab to have your password reset. To obtain your student ID#, please visit any campus Registration office.

  • ITS ServiceDesk Hours

    ServiceDesk Phone: 412.237.8700
    help@servicedesk.ccac.edu

    Fall/Spring Hours of Operation (beginning August 20, 2017)

     

    Monday through Thursday: 7:00 a.m. - 10:00 p.m.
    Friday: 7:00 a.m. - 5:00 p.m.
    Saturday: 8:00 a.m. - 3:00 p.m.
    Sunday: 2:00 p.m. - 10:00 p.m.*

    *Sunday Hours: the ServiceDesk will be closed for the dinner hour on Sundays only between 5:00 and 6:00 p.m.; callers may leave a voicemail message and receive a call back after 6:00 p.m.

    Summer Hours of Operation
    Monday through Thursday: 7:00 a.m. - 8:00 p.m.
    Friday: 7:00 a.m. - 4:00 p.m.
    Saturday: 8:00 a.m. - 3:00 p.m.
    Sunday: 12:00 p.m. - 8:00 p.m.*

    *Sunday Hours: the ServiceDesk will be closed for the dinner hour on Sundays only between 4:00 and 5:00 p.m.; callers may leave a voicemail message and receive a call back after 5 p.m.

     

  • ITS Computer Lab Hours of Operation

    Inter-Session Hours:

    Monday, August 14: 8:00 a.m. - 4:00 p.m. 
    Tuesday, August 15 (All College Day): 12:00 p.m. - 4:00 p.m. 
    Wednesday, August 16 through Friday, August 18: 8:00 a.m. - 4:00 p.m. 
    Saturday, August 19: 8:00 a.m. - 3:00 p.m. 
    Sunday, August 20: Closed

    Campus Computer Labs will resume normal operating hours on Monday, August 21

    Regular Hours of Operation
    Monday through Thursday: 8:00 a.m. - 8:00 p.m.
    Friday: 8:00 a.m. - 4:00 p.m.
    Saturday: 8:00 a.m. - 3:00 p.m. 
    Sunday: Closed