CCAC's IT ServiceDesk is available 24/7, 365 days a year for Students and Employees!
To Contact the ServiceDesk,
Call: 412.237.8700
Chat: chat.ccac.edu
Email: help@servicedesk.ccac.edu
Visit: ServiceDesk Webpage
Outage Schedule and Problem Notifications
Scheduled Outages for Systems Maintenance
In our effort to maintain a safe and reliable infrastructure and systems, it is necessary for ITS to schedule requirements maintenance and systems patches. We have developed a schedule through a process of:
- Benchmarking with other PA Community Colleges and similar Community Colleges across the country.
- Review of academic calendars and avoidance of class start-up, midterms and finals periods.
- Discussion and adaptation of a draft schedule with the Colleague Advisory Team, Solutions and Services team and Information Security Advisory Committee.
As always, each planned outage will be reviewed and approved through ITS leadership, and any maintenance that will involve outages of critical systems will be carefully planned and communicated.
In order to properly maintain our systems, Information Technology Services reserves
a series of dates to schedule required maintenance on applications, firewalls and
equipment (servers, routers, switches, electrical and mechanical systems, UPS). This
maintenance will help to prevent unscheduled downtime, reduce security risks and allow
us to be more agile and responsive to your requests. Every attempt will be made to
minimize disruption during peak registration periods, midterms and finals. Actual
scheduled work will be documented and displayed on a calendar in the ITS Self-Service
portal.
ITS Outage Schedule for 2021
Problem Notifications
For unscheduled outages and unexpected problems, you may receive notification of these intermittent problems by subscribing to our Servicedesk Alerts mailing list. To subscribe, go to the Servicedesk Alerts webpage and enter your information under the header Subscribe to Servicedesk alerts. You will then receive an email asking you to re-visit the webpage to Confirm your Subscription. Your membership in the list will not be complete until you do this task.