CCAC ITS ServiceDesk
Call the ITS ServiceDesk with technology questions and problems. When you call or
email the CCAC ServiceDesk, the analyst will log your issue into the ServiceDesk software,
create a ServiceDesk "ticket" and assign you a ticket number. This ticket is used
to track your problem to its resolution. If the agent cannot solve your problem immediately
on the phone, the ticket will be assigned to a technician at your campus or an analyst/engineer.
The ServiceDesk software allows your problem, via the ServiceDesk ticket, to be tracked
through each phase of the resolution process.
Please have your Student or Employee ID number when you call (where do I find my Student ID?)
Contacting the CCAC ServiceDesk
Chat: ServiceDesk Chat
When emailing us or leaving a voicemail, please be sure to include the following information:
- Your name and your Student/Employee ID number
- Your area code and phone number
- A detailed description of the problem
- The times you are available for us to contact you
- The steps you have already taken to resolve the problem
If you are on campus, please include:
- Your campus
- Your building/wing and room
- Your computer number/printer name
NOTE: Password change requests made through chat or email may be accommodated through our
Zoom video tool to virtually connect with you to verify your identity. Please use
the NetID Account Management program or call by phone to request a password reset.
Subscribe to the Helpdesk Alerts Mailing List
For unscheduled outages and unexpected problems, you can receive notification of these
intermittent problems by subscribing to our ServiceDeskAlerts mailing list. To subscribe,
go to the ServiceDeskAlerts web page and enter your information under the header "Subscribe to ServiceDeskAlerts."
You will then receive an email asking you to re-visit the web page to "Confirm your
subscription." Your membership in the list will not be complete until you do this