CCAC's IT ServiceDesk is available 24/7, 365 days a year for Students and Employees!
To Contact the ServiceDesk,
ITS strongly recommends that CCAC community members (students, faculty and staff)
use this secure level of access. CCAC-Wireless uses strong encryption that serves
to protect your information from unauthorized interception and viewing. A valid CCAC
e-mail username and password (based on NetID or employee network account) will be required to connect. ITS still recommends caution
with transmitting personal and financial data over a wireless network.
If you need help accessing CCAC-Wireless, download the detailed instructions for your operating system below.
Please be advised that wireless access points (or "hotspots") are strategically located throughout the campuses. Any number of factors may influence your ability to access the wireless system. You should exercise caution when performing critical tasks--such as taking an online exam--over a wireless network. For best results, we recommend you disconnect from wireless when you leave the area of the campus and reconnect when you return.
Other operating systems or devices might be able to successfully connect to CCAC-Wireless, but operating systems not listed above or declared end of life are not supported. Assistance will be provided on a best effort basis. A device must support WPA-2 wireless security protocol in order to connect to CCAC-Wireless.SSID.
Using Other Vendors for Wireless Connections? Users should attempt to replicate the settings contained in our instructions (Network Authentication = WPA-2, Data Encryption = AES, EAP Type = PEAP).
Guest accounts may be available to allow a faculty or staff member to request a temporary account for guests they are sponsoring (such as vendors demonstrating software or other people doing temporary business with the college) who need to connect their own computer to the CCAC network. If you are the guest of a faculty or staff member and need a network account, speak with them about requesting a Guest account from ITS Department by contacting the ServiceDesk.